Terms and conditions

Terms
Intermediary: "Holiday Zeeland" (trading under the trade names: Vakantiezeeland.com,
Zeelandferienhaus.com, Holidayzeeland.com).
Tenant: A (natural) person who rents or wishes to rent a holiday home from the "Holiday
Zeeland" offer.
Co-tenant: The person staying with the tenant in the holiday home. Manager: The person who,
on behalf of the owner of a holiday home, manages the holiday home.
Owner: the rightful owner of a holiday home who has offered the holiday home to "Holiday
Zeeland" for rental purposes.

Applicability Terms and Conditions
These general terms and conditions only apply to the legal relationship between lessor and
tenant. These general terms and conditions apply to all offers and quotations from, agreements
with, deliveries and services of "Holiday Zeeland". Deviating stipulations, agreements, or
regulations only apply if and insofar as these have been confirmed by "Holiday Zeeland".
 

Offers, prices and rates
Offers from "Holiday Zeeland" are always without obligation and are subject to interim changes.
All entries on the website of "Holiday Zeeland" and any other written expressions are deemed to
have been provided in good faith and are always subject to interim adjustments. "Holiday
Zeeland" is not bound by manifest errors and omissions on its website and any other written
communications. The tenant declares to have taken note of the description of the holiday home
by "Holiday Zeeland" on the website and does not require any further description. Prices are
always including sales tax, but excluding costs of (non-mandatory) compensatory damages
insurance and/or other costs. Special incidental costs such as energy costs, cleaning costs,
booking costs and local fees set by and on behalf of the government will be listed separately.
 

Booking
As soon as we have received a reservation order, by telephone, via the website, or in writing,
you will receive a booking form/invoice of your reservation, which you will recognize by the
invoice number. "Holiday Zeeland" has the right at all times not to accept a booking when there
are pricing errors or occupancy errors on the website. The booking forms, invoices and any
other written documents sent by "Holiday Zeeland" contain all relevant information for the stay
in the booked holiday home. In the interest of a good booking and to avoid misunderstandings,
the tenant undertakes to check the correctness and completeness of the booked information
after receipt of the booking form/invoice and any other written
documents and must notify "Holiday Zeeland" of any incompleteness or inaccuracies within 7
days of receipt. If such notice does not occur within the set period, the tenant is not entitled to
rely upon the incompleteness or inaccuracy of the booking form/invoice and other documents.
 

Payment and further settlement
At the time of booking, a prepayment of 50% of the total rental revenue plus the reservation fee
is required. The second part of the rental revenue must be paid no later than 56 days before the
start of the rental period. In exceptional cases, other payment installments may be agreed to in
writing. For bookings (period between booking and starting rental period shorter than 56 days)
the entire amount must be paid at once. Payment must be made by bank transfer. In case of
payment by bank, the date of payment is the day of crediting the rental revenue to the bank
account of "Holiday Zeeland". At the request of "Holiday Zeeland", the tenant must submit
proof of payment to "Holiday Zeeland" by email, or by telephone (whatsapp).
 

Deposit
A deposit is usually required for the holiday home. This deposit must be paid to the owner or
manager of the holiday home on arrival at the residence address, unless stated otherwise in the
booking form and/or accommodation ticket. After the stay in the holiday property, any
additional costs and/or energy costs will be settled. Any damage or loss of goods present in or
on the holiday property will be deducted from the deposit and the remainder of the deposit will
generally be refunded in cash. In any case, the calculated remainder of the deposit is returned
by bank within 14 working days after the stay by the owner or manager. The lessor cannot be a
party in any differences of opinion between tenant and owner regarding retained deposit with
regard to potential damages. The lessor can only play a mediating role in this.
 

Cancellation
A cancellation must always be done in writing by email. The following rules apply:
- if canceled up to 56 days before the date of arrival, 30% of the rent +booking costs will
be charged.
- if canceled from the 56th day (including) until the day of arrival, 100% of the rent +
booking costs will be charged.
 

Liability
"Holiday Zeeland" does not accept any liability if the owner of the holiday home remains in
default, despite the great care that "Holiday Zeeland" has spent on each property. "Holiday
Zeeland" is also not liable for damage caused by fire, leakage, accident, or whatever cause, to
tenant, his co-tenants and/or property. If "Holiday Zeeland" is forced by force majeure to cancel
a rental contract, "Holiday Zeeland" cannot be held liable in any way. In such a situation, a full
refund of the amount paid to "Holiday Zeeland" will take place. The tenant is liable for any and
all damages to the holiday property, inventory, and/or furniture, which arises during the rental
period, by him or his co-tenant(s). This will be repaired at the tenant's expense. Mistakes or
errors in the rental program of "Holiday Zeeland" cannot bind "Holiday Zeeland".
 

Stay
On arrival, the holiday property can generally be occupied after 3 PM. In most cases, it must be
vacated before 10 AM. Any deviations are mentioned in the booking confirmation. The holiday
property may not be occupied by more people than agreed upon in writing. If it turns out that
there are more residents than agreed upon, the owner or manager reserves the right to deny you
access or charge EUR 23.00 per person per day. This depends on the situation at the time.
Bringing pets is not allowed without written permission. If this is noticed, the owner or manager
has the right to refuse further access to the holiday property. The tenant must take care of bed
linen, such as sheets, pillowcases, towels, etc., himself. It is possible to rent bed linen in some
cases, or it is included in the price. This is always mentioned in the description or the price list of
the holiday property. On the day of departure, the holiday property must be left clean, which
means: everything washed clean, garbage bags in the container, garbage bin fitted with a clean
garbage bag, blankets or duvets folded at the foot end, refrigerator empty and clean, all food
removed, dishwasher emptied and the floor swept.
 

Complaints
If you have substantiated complaints about the cleaning of your holiday accommodation, you
must contact the owner/manager on the same day. This person will then send someone over to
verify your complaint, and if substantiated, to clean the property. Do not start cleaning yourself,
otherwise your complaint will not be accepted as there is nothing to be verified by the
owner/lessor. If you have major complaints in another area, you must report this on the day of
arrival before 7 PM. If your day of arrival is on a Friday, you must report complaints by 12 noon
on the next day at the latest. Any later than this and your complaint can no longer be processed.
 

Final provision
These terms and conditions are governed exclusively by the substantive laws of The
Netherlands. Any and all disputes arising from the booking form/invoice and other written
documents or these terms and conditions shall in the first instance be settled by the competent
court in Breda, the Netherlands. None of the parties may assign or transfer its rights and
obligations to third parties unless stated otherwise in the terms and conditions. If and insofar as
any provision in the booking form/invoice or other written documents and the present terms and
conditions should appear to be void, the other terms and conditions remain and the void article
is deemed to have been converted in such a way that it is in accordance with the apparent
intentions of the parties. Vakantiezeeland.com, Urlaubseeland.de, Holidayzeeland.com.